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Your software systems are the backbone of your organization, and essential to the success of your mission. Our ClientCare Maintenance and Support Plans provide you with the technical expertise you need to keep your accounting and fundraising systems running smoothly.
Renewal Options
Subscription Plans are renewable through either Sage Software or a Sage Authorized Reseller. For customer convenience, Sage offers an automatic renewal process that notifies you prior to your plan's expiration date.
Plans Are Nonrefundable
All purchases of ClientCare Plans are final. Sage Software is not responsible for under-utilized plan benefits.
Lapsed Policies
Maintenance and Support Plan subscriptions are designed to be continuous as software improvement is continuous. Once a subscription has lapsed, the customer is responsible for fees incurred in the lapsed time that the organization was not on a subscription plan.
The total cost for renewal is the fee for the current year, plus the lapsed time, and a late fee. These charges are relevant because customers are effectively gaining all the product enhancements and improvements made to the software during the lapsed period.
Purchasing New Modules
Current ClientCare Plan required to purchase new modules. Current ClientCare Plan subscribers are provided with product updates and critical technical information as they become available. A current plan also allows users to purchase new software modules. Without a current plan, customers will not have the latest version of products that are compatible with the new modules. Therefore, we do not offer the new module products to customer with lapsed policies.
